Frequently Asked Questions

General

BlackCart makes online shopping simple!

Install our free Google Chrome extension, and start shopping. Visit any of our supported retailer's websites, and add items to your cart as you normally do. On the checkout page, you will see the option to 'Checkout with BlackCart'. Simply follow the instructions to get your cart shipped to you without paying upfront.

Once your picks are delivered, you have 5 days to try them on, decide on what you want to keep, and request a pickup for the items that you didn’t like. We'll only charge you for what you keep, and a BlackCart courier will come pick up what you decided not to keep.

BlackCart doesn't charge any fees or add any markups - we make money from retailers in exchange for sending them customers.
The BlackCart Chrome extension lets you checkout using BlackCart directly on the checkout pages of your favorite stores. Once the extension is installed, you will see the option to 'Checkout with BlackCart' on the checkout pages of our supported retailer websites.
BlackCart is free to use - no fees, no subscriptions. For items that you keep after you've tried them on at home, you will be charged the original price listed online (including any taxes, discounts or promo codes you provide at the time the order was placed). There are no additional fees or markups for the items you purchase using BlackCart.
We partner with a number of online retailers where we receive better service (i.e. faster shipping times!) as well as commission, in exchange for sending them customers.
We currently support the following retailers:

GAP
Banana Republic
Old Navy
Athleta
Forever 21
Neiman Marcus
Macy's
Lululemon
Saks Fifth Avenue
H&M
Express
Ann Taylor

... and more added every week!
BlackCart is available in the following cities:

Atlanta
Austin
Baltimore
Boston
Brooklyn
Charlotte
Chicago
Columbus
Dallas / Ft. Worth
Denver
East Bay
Ft. Lauderdale
Houston
Indianapolis
Jersey City
Kansas City
Las Vegas
Long Beach
Los Angeles
Louisville
Miami
Milwaukee
Minneapolis
Nashville
New Orleans
New York City
Oklahoma City
Orange County
Orlando
Palm Springs
Philadelphia
Phoenix
Pittsburgh
Portland
Raleigh
Sacramento
San Antonio
San Diego
San Francisco
Seattle
SF Peninsula
St. Louis
Tampa
Virginia Beach
Washington DC

Making an Order

You can try as many items as you'd like - in fact, you're encourged to try more rather than less! If you're worried that a pair of jeans might not fit properly, go ahead and order more than one size of the same pick!

Although there is no maximum limit to the amount of items you can try through BlackCart, though we may occasionally place limits to your account if it has been automatically flagged for suspicious activity.
Only major-brand credit cards are accepted. Unfortunately, we can not process orders if a pre-paid or debit card is added as your primary payment method.
Unfortunately, we don't accept these forms of payment at this time.
Unfortunately not. We cannot offer the try before you buy service on any items that cannot be returned to the retailer. If you are ok with not being able to return the item, let us know in the chat and we can place the order for you.
Typically, no. However in some cases, we may be able to add additional products to your already-submitted order if we have not processed it already. Please email us at support@blackcart.co with the product details as soon as possible.
We ask for your credit card information so that if you decide to keep any of the items you've picked to try, we can charge you for them. You are never while placing an order. Unfortunately we cannot process any orders without a credit card on file.
We take on quite a bit of risk by sending high value items without charging our users for them first. So, as a precaution, we occasionally place a temporary authorization on a credit card to test for funds. Normally, this charge is automatically refunded within seconds, but it remains visible to some customers for longer. We will always keep you updated with detailed notifications and receipts from BlackCart for any upcoming or processed charges.
When you keep an item, we charge your card. Sometimes that charge will decline, but for BlackCart to work, it's very important that we get paid back. Cards get declined for a variety of reasons, so the first thing we do is contact you and give you some time to fix any potential issues. If we aren't able to successfully complete the transaction for the items you have kept after more than two weeks, we reserve the right to apply late fees, and/or pass the customer's account to a collections agent.

Your Delivery

Packages typically arrive within 5-7 business days of placing and confirming an order, depending on each retailer. We will always notify you as soon as your items are available. The items in your order may be delivered in more than one parcel.
You have 5 calendar days after receiving your clothes to decide what you want to keep. If there are any items that you do not want to keep, send a request for pickup via our website within 5 days of receiving your items. If your order ships in multiple parcels, your 5-day Try period will begin after the final parcel has been delivered.
Try everything on at home, but don’t wear them out unless you intend to purchase them. Clothes that are worn, damaged, or have tags removed will be charged to your account.

Need More Help?

General Questions

We usually respond within 24 hours, excluding weekends:
info@blackcart.co

8am to 9pm EST: 1 (866) 519-6538

BlackCart Members

Available 24 hours a day, 7 days a week at:
support@blackcart.co

Or call us at: 1 (866) 519-6538 ext. 0

Get Started Today

And discover the better way to shop